Please fill out the form below to initiate your warranty claim. We will review your claim and reach out to you via email within 48 hours.
【For Official Members Only】 Extended Product Warranty
This extended warranty is available to official members who purchase DYMONA Group products from authorized retailers. The standard warranty period for eligible products is extended.
*Warranty periods vary by product. Please see the package contents on each product page for details.
If a product malfunction occurs within the warranty period, please contact customer support. After we confirm the malfunction, we will provide a replacement with the same product, repair, or any other appropriate solution as we deem it appropriate.
DyMona Member Benefits
Click here to register or log inFAQs
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
If I register as a member after the standard warranty period has ended, am I still eligible for the extended warranty?
Yes, even if the standard warranty period has ended, you are eligible as long as you are a member at the time of your inquiry.
Am I still eligible for the extended warranty if I register as a member after purchasing the product?
Yes, you are eligible as long as you are a member at the time of your inquiry, even if you registered after purchasing the product.