Built to last
Two-year warranty.
If anything mechanical fails in normal use within two years of purchase, we repair or replace it. No questions. No shipping fees. No upsell.
What's covered
- Motor failure
- Battery capacity loss beyond 30% of original spec
- Switch, trigger, or button defects
- Charging dock and charger failure
- Cracked or de-laminated housing under normal use
- Filter housing seal failure
What's not covered
- Cosmetic wear (scratches, scuffs, anodisation fade from sunlight)
- Damage from drops, water immersion, or freezing
- Unauthorised disassembly or modification
- Consumables: HEPA filter, brush bar, dust bin gasket (these have a separate 6-month replacement guide)
- Damage caused by vacuuming materials outside the product's specification (liquids, hot ash, plaster dust, sharp glass)
How to claim
Email care@dymonalife.com with your order number and a short description of the issue. Photos or a 10-second video help us route it correctly.
We respond within one business day with one of three outcomes:
- Repair — we send a prepaid return label, fix it at our Munich workshop, return within 7–10 business days.
- Replace — for non-repairable defects, we ship a new unit and you return the old one in the same box.
- Refund — if we can't repair or replace within reasonable time, we refund the full purchase price.
Beyond two years
After the warranty period, we still repair Dymonas at our workshop — at cost, no markup. Battery replacements run €29 (Standard) or €39 (Pro). Most other repairs come in under €60. Email us for a quote before sending anything in.
Your statutory rights
This warranty is in addition to, and does not affect, your statutory rights as a consumer under EU law — including the two-year statutory warranty (gesetzliche Gewährleistung) under § 438 BGB.